Golden Essence Kit

At Scent Moment, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

💫 Return Policy

We accept free returns within 14 days of the delivery date.

To qualify for a return:

• The item must be unused and in its original packaging

• A return request must be made within 14 days of receiving your order

To start a return, email us at Scentmomentco.com with your order number and the reason for the return. We’ll provide you with a prepaid return shipping label and instructions.

💸 Refunds

Once we receive and inspect your return, we’ll notify you by email. If approved, your refund will be processed to the original payment method within 5–7 business days.

Please note:

• Shipping costs from your original order are non-refundable

• We do not refund items returned more than 14 days after delivery

🚫 Items Not Eligible for Return

• Used or opened items

• Custom or personalized products

• Sale or clearance items (final sale will be noted on the product page)

📦 Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue. We’ll replace the item or issue a full refund, including shipping.

📨 Contact

If you have any questions about your return, feel free to reach out:

📧Scentmomentco@gmail.com mange policy is a great way to build trust and reassure your customers that they can buy with confidence.

Thank you for shopping with Scent Moment. Below you’ll find our shipping policy to help you understand how and when your order will be delivered.

📦 Processing Time

• All orders are processed within 2–4 business days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive another notification when your order has shipped.

🚚 Shipping Rates & Estimates

• We ship within the United States, including all 50 states.

• Shipping charges for your order will be calculated and displayed at checkout.

• Standard shipping typically takes 3–7 business days after processing.

✨ Local Delivery or Pickup

At this time, we do not offer local delivery or in-person pickup, but we're working on adding that in the future!

📬 Order Tracking

Once your order has shipped, you’ll receive a tracking number via email so you can follow your package’s journey.

❗ Delays & Issues

Shipping delays can occur due to weather, holidays, or postal service issues. We are not responsible for delays once your order has been handed over to the carrier.

If your order is significantly delayed or lost, please email us at Scentmomentco@gmail.com, and we will do our best to assist you.

📦 Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us within 7 days of the delivery date. We may request photos or documentation to help resolve the issue.

💌 Contact Us

For any questions regarding your order or shipping, please email Scentmomentco@gmail.com