Shipping Policy

Shipping Policy
Effective Date: July 30, 2025

Thank you for shopping with Scent Moment. Below you’ll find our shipping policy to help you understand how and when your order will be delivered.

📦 Processing Time

All orders are processed within 2–4 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.

🚚 Shipping Rates & Estimates

We ship within the United States, including all 50 states and worldwide.
Shipping charges for your order will be calculated and displayed at checkout.
Standard shipping typically takes 3–7 business days after processing.

✨ Local Delivery or Pickup

At this time, we do not offer local delivery or in-person pickup, but we're working on adding that in the future!

📬 Order Tracking

Once your order has shipped, you’ll receive a tracking number via email so you can follow your package’s journey.

❗ Delays & Issues

Shipping delays can occur due to weather, holidays, or postal service issues. We are not responsible for delays once your order has been handed over to the carrier.

If your order is significantly delayed or lost, please email us at Scentmomentco@gmail.com, and we will do our best to assist you.

📦 Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us within 7 days of the delivery date. We may request photos or documentation to help resolve the issue.

💌 Contact Us

For any questions regarding your order or shipping, please email Scentmomentco@gmail.com